What's Your Turnaround Time?

The turnaround time for your order is driven by the following factors:

• Proof Time:
  • We will email a proof for your review and approval.
  • Most of our orders are reviewed and approved by 8pm Eastern on the same business day.
  • It may take longer if you have multiple / complex changes. In such case, your estimated delivery date will be extended.
• Production Time:
  • We will need at least one business day to make your custom award(s) and prepare the shipment.
  • We will make your personalized crystal awards only after you approve the proof.
• Shipping Time:
  • The time it takes to ship your order from our product facilities to your destination.

The shipping cost is available in “Your Cart” once the item(s) added to the cart.

• Crystal awards tend to be heavy but fragile items.
• We offer complimentary replacement for award damaged during transit.

FedEx and UPS are our primary shipping carriers. We will need a physical address for delivery.

• Unfortunately, we don’t use USPS and won’t be deliver to PO Boxes.
• APO/DPO/FPO or other U.S. armed forces addresses, however, can be fulfilled with extended lead time at additional cost.

We ship internationally to over 100 countries around the world.

• A Shipping cost and transit time estimation is available once the item(s) is added to the cart.
• You will be solely responsible for any incurred customs and tariffs entering your destination country.